Each item is created just for you and made to order ensuring that your piece is as unique as you are. Because of this special craftsmanship we do not accept returns.

ALL SALES ARE FINAL

We truly appreciate your understanding and cooperation in adhering to these policies, as your satisfaction is our priority.

To avoid any dissatisfaction, we kindly ask you to carefully consider the size and color of your chosen item before finalizing your order.

In the event that your item arrives damaged due to production or shipping issues please follow our Damaged Item Policy below to work towards a replacement.

Once your order is placed your items will be sent to production and then shipped via USPS.

Once your jewelry ships, you will receive an email with end-to-end tracking details. Please ensure your delivery address is accurate and secure.

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Production Time:

2-5 business days

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USPS Domestic Shipping Time & Cost

Standard | 3-5 business days | Free

Priority | 2-3 business days | Calculated at checkout

Priority Express | 1-3 business days | Calculated at checkout

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USPS International Shipping Time & Cost

First Class | 7-21+ business days | Calculated at checkout

Priority | 6-10 business days | Calculated at checkout

Priority Express | 3-5 business days | Calculated at checkout

*International customers are responsible for their country's customs, duties, and import taxes

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Lost, Stolen, or Damaged Packages

• Package Protection is included with every order

For Damaged Jewelry: Please inspect your order immediately upon receipt. Any transit damage must be reported to us with clear photos of the item and the packaging within 7 days of delivery.

For Lost Jewelry (Domestic): If your package appears to be lost in transit, please contact us if there has been no tracking movement for 15 consecutive days, or if it has not arrived within 21 days of shipment.

For Lost Jewelry (International): International shipments are not considered lost until 40 days have passed from the shipment date. Please notify us if your package has not arrived within 45 days of the shipping confirmation.

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Please note:

• We do not guarantee shipping or production times as these are estimates. We are not responsible for production or shipping delays and do not guarantee a specific delivery date
• Holidays, natural disasters, and other special circumstances can delay production and delivery times
• Purchasing faster shipping does not speed up production time

Cancellations must be made by 11:59 PM EST on the same calendar date the order was placed.

After 11:59 PM your order gets sent to production and can no longer be cancelled.

ORDER NUMBER must be included with your request or we cannot guarantee the cancellation will be processed.

Email us at IGNITE@OFRUAKH.COM or fill out our contact form below

Lost, Stolen, or Damaged Packages

• Package Protection is included with every order

For Damaged Jewelry: Please inspect your order immediately upon receipt. Any transit damage must be reported to us with clear photos of the item and the packaging within 7 days of delivery.

For Lost Jewelry (Domestic): If your package appears to be lost in transit, please contact us if there has been no tracking movement for 15 consecutive days, or if it has not arrived within 21 days of shipment.

For Lost Jewelry (International): International shipments are not considered lost until 40 days have passed from the shipment date. Please notify us if your package has not arrived within 45 days of the shipping confirmation.

PLEASE NOTE:

• We require a photo in order to process a replacement. Any requests that do not have a photo will not be eligible for a replacement.
• Any damaged item will be replaced and is not eligible for a refund. Please allow 1-3 business days to respond to your request to begin the replacement process.

Yes, we ship worldwide! Please review our Shipping | Production Policy for more details.

Please review our Shipping | Production Policy above for more info