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Please review our policies and answers to commonly asked questions below
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Policies and FAQs
POLICIES
Each item is created just for you and made to order ensuring that your piece is as unique as you are. Because of this special craftsmanship we do not accept returns or exchanges.
ALL SALES ARE FINAL
We truly appreciate your understanding and cooperation in adhering to these policies, as your satisfaction is our priority.
To avoid any dissatisfaction, we kindly ask you to carefully consider the size and color of your chosen item before finalizing your order. Our size guides will help you determine what size is needed.
In the event that your item arrives damaged due to production or shipping issues please follow our Damaged Item Policy to work towards a replacement.
Why don't we allow returns or exchanges?
Each item is created just for you and made to order ensuring that every order matters and every item has a purpose. We do not purchase items in bulk to keep in a warehouse. Because of this special craftsmanship we do not accept returns or exchanges.
Print on demand and made to order production is a powerful step toward protecting our planet and nurturing a sustainable future. It creates only what is truly needed, reducing waste and honoring the resources we have.
Our approach not only minimizes surplus but also embraces eco-friendly materials and processes, reflecting a deep commitment to our environment. We’re fostering a movement that celebrates mindful consumption and the beauty of sustainable living. Together, we can make a meaningful impact on our world.
Once your order is placed your items will be sent to production and then shipped. Please review the information below for estimated times:
- Apparel and accessories: 1-3 business day production time
- Jewelry: 1-2 week production time
Shipping Time Estimates
- Domestic USA: 2-5 business days
- International: 10+ business days
- Shipping prices vary per item and are calculated at checkout
- We do not guarantee shipping or production times as these are estimates. We are not responsible for production or shipping delays and do not guarantee a specific delivery date
- Holidays, natural disasters, and other special circumstances can delay production and delivery times
- Once the item is shipped an email will be sent to you with shipping confirmation and a tracking number
- Orders placed with multiple items may be shipped separately
Cancellations must be made by 11:59 PM EST each day.
After 11:59 PM your order gets sent to production and can no longer be cancelled.
Please contact us by filling out our contact form or email OFRUAKH@GMAIL.COM with your request.
ORDER NUMBER must be included with your request or we cannot guarantee the cancellation will be processed.
In the event that your item arrives damaged due to production issues or shipping, please contact us within 30 days of delivery with a photo and explanation by filling out our contact form or email us directly at OFRUAKH@GMAIL.COM
We require a photo in order to process a replacement. Any requests that do not have a photo will not be eligible for a replacement.
Any damaged item will be replaced and is not eligible for a refund. Please allow 1-3 business days to respond to your request to begin the replacement process.
Frequently Asked Questions
Yes, we ship all over the world! Once your order is placed your items will be sent to production and then shipped. Please review the information below for estimated times:
- Apparel and accessories: 1-3 business day production time
- Jewelry: 1-2 week production time
Shipping Time Estimates
- Domestic USA: 2-5 business days
- International: 10+ business days
- Shipping prices vary per item and is calculated at checkout
- We do not guarantee shipping or production times as these are estimates. We are not responsible for production or shipping delays and do not guarantee a specific delivery date
- Holidays, natural disasters, and other special circumstances can delay production and delivery times
- Once the item is shipped an email will be sent to you with shipping confirmation and a tracking number
- Orders placed with multiple items will most likely be shipped separately
Once your order is placed your items will be sent to production and then shipped. Please review the information below for estimated times:
- Apparel and accessories: 1-3 business day production time
- Jewelry: 1-2 week production time
Shipping Time Estimates
- Domestic USA: 2-5 business days
- International: 10+ business days
- Shipping prices vary per item and are calculated at checkout
- We do not guarantee shipping or production times as these are estimates. We are not responsible for production or shipping delays and do not guarantee a specific delivery date
- Holidays, natural disasters, and other special circumstances can delay production and delivery times
- Once the item is shipped an email will be sent to you with shipping confirmation and a tracking number
- Orders placed with multiple items will most likely be shipped separately
Each item is created just for you and made to order ensuring that every order matters and every item has a purpose. We do not purchase items in bulk to keep in a warehouse. Because of this special craftsmanship we do not accept returns or exchanges.
Print on demand and made to order production is a powerful step toward protecting our planet and nurturing a sustainable future. It creates only what is truly needed, reducing waste and honoring the resources we have.
Our approach not only minimizes surplus but also embraces eco-friendly materials and processes, reflecting a deep commitment to our environment. We’re fostering a movement that celebrates mindful consumption and the beauty of sustainable living. Together, we can make a meaningful impact on our world.
To avoid any dissatisfaction, we kindly ask you to carefully consider the size and color of your chosen item before finalizing your order.